Privacy Policy
Information
OptimBet.com is a sports betting and casino gaming operator under a Curacao license. We are required to process your personal data as described below in order to provide these services and comply with gaming license requirements. We process your data in accordance with the European General Data Protection Regulation (GDPR). Your privacy and personal information is important to us and this privacy policy sets out what information we collect, how we use it and how we create your privacy settings. Please also read our Terms and Conditions, which set out the terms governing the services we provide.
WHO WE ARE
OptimBet is operated by Media Entertainment N.V, based in Curaçao. If you are a resident of the European Union (EU), Media Entertainment N.V is the controller of your personal data for the purposes of EU data protection legislation.
This policy was set out in English. To the extent that a translated version may conflict with the English version, the English version prevails. Unless otherwise indicated, this Privacy Policy does not apply to third-party products or services or the practices of companies that we do not own or control. For any additional clarifications or comments regarding this Privacy Policy, please contact us at the address below or by email at support@OptimBet.com
Media Entertainment N.V
Emancipation Boulevard Dominico F.
“Don” Martina 29 New Haven E-Zone
Curacao
WE COLLECT, USE AND PROCESS INFORMATION
OptimBet has a series of legal bases to collect, use and process the information it holds about its customers for the purposes described in this privacy policy, including:
It is necessary to provide the services and fulfill our obligations as detailed in our Terms of Service. For example, we cannot provide the Services unless we collect, verify and use your personal information.
Once the customer has consented to its processing, the customer can revoke it at any time by contacting us directly
Where necessary, fulfill our obligations under our gaming license, comply with anti-money laundering regulations and provide necessary protections for problem gambling.
Where necessary to comply with a legal obligation, a court order, or to exercise and defend legal claims.
INFORMATION COLLECTED BY OptimBet
OptimBet collects information that identifies its customers and records all activity on our website, including all bets placed and winnings received, all payments and withdrawals from their accounts, browsing histories, favorite types of bets or games and communications, as well as customer service by phone, email or live chat.
We do not sell or make our customers' personal data available to third parties.
This data is stored for 3 years unless it is specifically required to be stored for longer in accordance with our gaming license regulations.
Customers will be able to check what personal information we store. Please contact us directly to request a list of all your information stored and processed by OptimBet. We will respond to such requests within 30 days of receipt of the request.
When a customer opts out of our services, we store this information indefinitely to ensure that the customer can no longer access the services without going through the correct process.
The customer has the right to withdraw consent to the processing of their personal data at any time. Please contact us directly if you wish to withdraw your consent.
The customer has the right to be "forgotten/deleted" and all personal data destroyed. If a customer self-excludes, we will retain that information even if they have been asked to "forget/delete" the information to ensure they cannot play with us again as required by our gaming licenses. To request to be "deleted" please contact us directly.
The customer has the right to lodge a complaint with European data protection regulators. The same authority expects you to have raised all your concerns directly with OptimBet to try to resolve them, within a reasonable period of time before escalating the matter to said authority.
More details of the information collected and processed are identified below:
We collect your personal information at registration, including your name, valid address with zip code, date of birth and email address. We also request additional documentation to prove your identity, including passport details, a photo, utility bill and other related information. We use this information to ensure we know who our customer is, to comply with our gaming license regulations, to comply with anti-money laundering legislation and in certain territories to provide support and protections for problem gambling.
OptimBet checks your personal information and specific databases as well as locally available databases to ensure that your personal information is correct
We process and store all details of your betting and gaming transactions to provide a secure and auditable gaming experience and to comply with our gaming license.
When you make payments to your account we process your credit card, banking information or other payment details. We hire payment service providers and do not store your credit card information.
At Optimbet we monitor your bets and gambling to comply with our gaming license regulations and potentially provide guidance and support for gambling.
We collect information from your browser, computer or mobile device, which provides us with technical information when accessing or using the Services. This technical information includes device and network information, cookies, log files and analytics information.
We store your information provided during customer service interactions on our Live Chat services. This allows us to ensure that we have the latest information on any queries, complaints or queries the customer may have had in the past to enable us to improve our service and resolve any issues or complaints the customer may have raised.
Optimbet has created a profile for your bets and game bets to provide an optimized service. This includes ensuring that the customer receives the rewards they deserve and that we send them the most relevant marketing communications in which the customer has agreed to receive them.
SHARING YOUR DATA
Optimbet shares limited aspects of your data with third party game and service providers to provide a comprehensive service to our users. These service providers will only have access to the information necessary to perform these limited functions on our behalf, and they are also obligated to protect your information.
These include:
3rd party CS Tools. Our Live Chat service is provided by third parties who store and process your Live Chat history.
3rd party Casino game providers. Casino providers see your betting activity and your account username, but no further personal information.
3rd party Cheat Tools. These tools analyze all your entered personal information to check registration, deposits and withdrawals against industry and other regulatory databases.
3rd party Marketing Tools. We use sophisticated marketing service providers to ensure that we only communicate relevant promotions to the customer and to ensure that we keep communications at reasonable levels. This third-party software is hosted by providers who store your username and gaming history, including all your sports bets and casino games.
To protect your account and comply with our anti-money laundering responsibilities, we use 3rd party fraud tools to monitor your deposits and withdrawals.
COOKIES AND SIMILAR TECHNOLOGIES
When a customer uses Optimbet services, a cookie is stored on the user's device. Generally, cookies and similar technologies work by assigning your browser or device a unique number that has no meaning outside of Optimbet. We use these technologies to personalize our customers' experience, including language and currency preferences, and to help deliver content specific to your interests. Furthermore, after entering your username and password during a session on the Services, Optimbet saves this information so that the customer does not have to re-enter it repeatedly during that session. This can be extended, when the customer has agreed to do so, for future automatic logins.
Most browsers automatically accept cookies. To manage the collection of information through cookies or other equivalent technology, the customer can use the settings of their browser or mobile device. Optimbet is committed to providing you with choices to manage your privacy and sharing, but does not recognize or respond to browser-initiated Do Not Track signals as the Internet industry has not fully developed standards, implementations and solutions. To learn more about do not track signals, you can visit https://allaboutdnt.com. Failure to accept cookies may make certain features of the Services unavailable to you. Optimbet may also use the IP address to identify customers, to administer the services and to assist in diagnosing problems with our servers.
OUR LEGITIMATE INTERESTS
We process your information to promote our legitimate interests, including:
Provide and improve our services, including personalized services. We do this because it is necessary to pursue our legitimate interests of providing and developing innovative gaming and betting experiences for our users in a sustainable way; and
Keeping our services safe and secure. We do this because it is necessary to ensure the legitimate interests of OptimBet and its users to ensure that the services are secure and to protect against fraud, abuse, money laundering, etc.
SECURITY AND PROTECTION OF YOUR INFORMATION
We take several measures to safeguard the collection, transmission and storage of the data we collect. While we are committed to employing reasonable safeguards for such information that are appropriate to your sensitivity, we do not guarantee or warrant the security of the information you share with us and are not responsible for the theft, destruction, loss or disclosure of your data. information or content. No system is 100% secure. OptimBet uses Secure Sockets Layer (SSL) technology, a standard to enable the encryption of your personal information and payment information. The user must use an SSL-compatible browser to reduce the risk of their data being intercepted.
The services are registered with the website's identification authorities so that your browser can confirm OptimBet's identity before any personally identifiable information is sent. Additionally, our secure servers protect this information using advanced firewall technology.
SENSE OF RESPONSIBILITY
Although OptimBet continues to work continuously to protect your personal information, no data transmission over the Internet can be absolutely secure, and OptimBet cannot guarantee or warrant the security of any information you transmit to us. The transmission of personal information is the user's responsibility
OTHER SITES
Our site contains a small number of links to third parties (such as problematic gaming sites). These sites, unless noted, do not belong to OptimBet and we are not responsible for the Privacy Policies or practices that these sites may provide. The user must ensure that they have read and agreed to the privacy policies of all websites they visit at OptimBet, such policies may differ from ours.
ADJUST NOTIFICATIONS AND EMAIL PREFERENCES
OptimBet allows the user to opt out of our marketing communications. The simplest way to do this is to follow the unsubscribe link at the bottom of every email. Alternatively, you can contact customer services or live chat who will be happy to update your account preferences. Please note that any administrative or service-related emails (for example, to confirm a deposit or to notify you of an update to our Privacy Policy or Terms of Service) do not provide an option to unsubscribe and this option will be ineffective as it is necessary to provide the services you have requested.
UPDATE ACCOUNT INFORMATION
The customer may correct, change or update their account information on the website or by contacting us directly. When you change your address or name, we will need new documentation to support that change. We will generally respond to your requests within seven business days.
INFORMATION ABOUT THE PRIVACY POLICY
OptimBet reserves the right to modify this Privacy Policy at any time. Please review it occasionally. If we make changes to this Privacy Policy, the Update Policy will be posted on the Services website in a timely manner, and when we make material changes, we will provide a prominent notice. If you object to any of these changes, you must stop using the Services and request that your account be deactivated or deleted.
